Q1. What is your terms of packing?
A: Generally, we use 5 layers brown carton with export standard. For the FCL, the five layers carton is strong enough, but for the LCL we suggest to have a plywood box outside.

Q2. What is your terms of payment?
A: If sample, the payment term is 100% full payment before shipment. If more than the MOQ, 30% advanced by T/T, 70% balance against by copy of B/L.

Q3. How about your delivery time?
A: Normally it is 60 days. Because our bikes are customized by clients.

Q4. Could you send a sample to me?
A: Yes, but you need to pay fee for sample and transportation. If you have a big order next time, we will return the freight to you.

Q5. How does your factory do QC?
A: Quality is priority. People always attach great importance to quality control from the very beginning to the end of production. Every product will be fully assembled and carefully tested before it's packed for shipment.

Q6. How is your after sale service?
A: Quality is treated as the most important thing in our factory, and we cherish every opportunity to do business with our customers. We provide a long enough warranty for our electric cargo bicycle, we are surely responsible for any malfunction during the warranty, and all terms can be included in the purchase contract.